1.1. "GHA" refers to Global Hotel Alliance.
1.2. "GHA Discovery Program" or “Program” refers to the guest recognition program as offered by GHA, the Terms & Conditions of which are set forth herein.
1.3. “GHA Member Brands” refers to the following brands: Anantara Resorts and Spas, First Hotels, Kempinski, The Leela Palaces Hotels and Resorts, Marco Polo Hotels, Mirvac Hotels & Resorts, Omni Hotels, Pan Pacific Hotels & Resorts, PARKROYAL Hotels & Resorts, The Doyle Collection, Tivoli Hotels and ShazaHotels. The list of GHA Member Brands is subject to change without notice from time to time, in GHA’s sole discretion.
1.4. “Member Brand Hotels” refers to the hotels operated under the GHA Member Brands. The list of Member Brand Hotels is subject to change without notice from time to time, in GHA’s sole discretion.
1.5. "Member" means a member of the GHA Discovery Program, who has accepted these Terms & Conditions.
1.6. A “Qualifying Night” is an overnight stay by a Member who is a registered guest paying a Qualifying Rate at a participating Member Brand Hotel.
1.7. A “Qualifying Rate” is a rate available to the general public for a room night, but specifically does not include any Ineligible Rates. Qualifying Rates are determined by GHA, in its sole discretion. If there is a dispute over whether a rate is a Qualifying Rate, GHA and Member Brand Hotels shall make that determination in their sole discretion. Qualifying Rates can be deemed non qualifying at any given time, without prior notice.
1.8. "Ineligible Rates" shall include, without limitation: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are prebooked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates, employee family or employee friends discount rates; (5) other discounted rates; and (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers.
1.9. "GHA Local Experiences" are awards that a Member of the GHA Discovery Program can earn depending on the amount of Qualifying Nights stayed in participating Member Brand Hotels and the amount of Qualifying Nights at different participating Member Brand Hotels.
1.10. "GHA Discovery Membership Services" is the dedicated service centre to be utilized solely for Member inquiries related to the GHA Discovery Program. Inquiries include member profile information, tier status, log-in assistance on www.ghadiscovery.com and general Program questions. Reservations should be booked through www.ghadiscovery.com or through respective Member Brand Hotels’ web sites or reservation call centers.
2. General provisions regarding the membership
2.1. These Terms & Conditions shall govern the GHA Discovery Program and your participation in the GHA Discovery Program.
2.2. It is the responsibility of the Member to read, understand and remain knowledgeable of all of the Terms & Conditions, inclusive of any amendments thereto.
2.3. Minimum age for membership in the GHA Discovery Program is 18 years (or the age of majority at your place of residence, if higher). Membership and the membership card shall not be granted to companies, associations or any other legal entities. Only one individual per membership may be registered. Each individual may only have one membership. If GHA discovers that an individual has more than one membership, GHA may terminate any and all of such individual’s memberships, and such individual shall immediately forfeit all GHA Discovery Program benefits, GHA Local Experience awards and Qualifying Night credits.
2.4. Employees of GHA and it affiliates and subsidiaries may enroll in the GHA Discovery Program, however, unless such employee is staying a Qualifying Night at a participating Member Brand Hotel, such employee shall not be entitled to qualify for membership tier status and shall not be permitted to earn credit towards GHA Discovery Program benefits or GHA Local Experiences.
2.5. Membership in the GHA Discovery Program is complimentary and is available to individuals residing in countries that legally permit participation in frequent stay programs. Membership and application for membership in the GHA Discovery Program is void if prohibited by law in the country of the Member’s or applicant’s domicile.
2.6. Only one Member per checked-in room can receive benefits during a stay. Should a benefit (i.e. a service or amenity) be claimed, then that benefit may be received only once. Should, for example, several GHA Discovery Program Members jointly claim a hotel room or any other membership benefit, then the relevant benefit shall be credited to only one GHA Discovery Program Member, as determined by the respective Member Brand Hotel.
2.7. Should a GHA Discovery Program Member have other ‘Award Cards’, which entitle the GHA Discovery Program Member to the same benefits under the Program, then these benefits can only be claimed once.
2.8. The Member undertakes to ensure that no unauthorized person gets access to the Member’s membership card, membership number and/or PIN code. Nevertheless, the Member shall be responsible for all activity on such Member’s membership account.
2.9. The GHA Discovery Program has no predetermined termination date and may continue until such time as GHA decides to terminate the Program. GHA reserves the right, in its sole discretion, to terminate the GHA Discovery Program at any time, with or without reason. Additionally, if GHA terminates the Program, GHA shall have no obligation to offer a replacement program. Any GHA Discovery Program benefits or services guaranteed when booking, prior to termination of the Program, will be honored and granted for up to three months following notification that the Program has been terminated, without giving rise to any claims for reimbursement, substitution or exchange of other GHA services. Members will have up to three months following notification that the Program has been terminated to redeem GHA Local Experience awards. Members, however, will not have the opportunity or right to earn or accumulate additional Qualifying Nights once Members have been notified that the Program has been terminated. All benefits, awards and room night credits unredeemed as of such date shall be forfeited without remuneration or any further obligation or liability, and no benefit or award claims shall be honored thereafter.
2.10. GHA reserves the right to modify the Terms & Conditions of the GHA Discovery Program with or without notice. If GHA elects, in its sole discretion, to provide Members with notice, notice may be given via one of the GHA Discovery Program information channels, i.e. via the web site, e-mail or mail messages. GHA’s right to modify the Terms & Conditions shall include the right to add, delete or otherwise change any of the rules, procedures, conditions, benefits, awards, tier levels, tier requirements and other similar aspects of the Program in its sole discretion, even if such changes may affect the value of awards or benefits already accumulated. GHA will use reasonable efforts to advise Members of changes to these Terms &
Conditions in advance, but shall not be held liable in any way for any failure to do so.
2.11. GHA reserves the right, in its sole discretion, to terminate (effective immediately) a Member’s membership in the GHA Discovery Program if it appears that the Member’s membership is being misused. Such termination may include, in GHA’s sole discretion, forfeiture and cancellation of any and all accrued benefits, GHA Local Experience awards and Qualifying Night credits. Such misuse may, for example, consist of unruly or disrespectful behavior towards GHA, any Member Brand Hotels or any of their respective partners, any criminal acts or acts that are generally regarded as immoral or unethical or which are in breach of these Terms & Conditions, failure to pay any bill when due to GHA or any Member Brand Hotels, or if there are reasonable grounds for suspecting fraud, theft, or dishonesty in connection with the Member’s membership, as determined in GHA’s sole discretion. GHA may also take any appropriate legal or administrative action, including, without limitation, prosecution, if any of the above occurs.
2.12. GHA reserves the right at any time, in its sole discretion, to terminate the membership of any Member who’s account is inactive. A Member’s account will be deemed inactive if such Member (a) has not stayed a Qualifying Night at a participating Member Brand Hotel during the previous twenty-four (24) months, and (b) has not redeemed a GHA Local Experience award during the previous twenty-four (24) months. Such termination may include, in GHA’s sole discretion, forfeiture and cancellation of any and all accrued benefits, GHA Local Experience awards and Qualifying Night credits.
2.13. Given the nature of the affiliation and participation of the various brands that comprise the GHA Member Brands, each Member acknowledges that changes to the list of participating GHA Member Brands may affect such Member’s Program participation, benefits and awards. Accordingly, GHA reserves the right at any time, in its sole discretion, to terminate or modify the membership of any Member if there is a change in the list of participating GHA Member Brands. Such termination may include forfeiture and cancellation of any and all accrued benefits, GHA Local Experience awards, and Qualifying Night credits.
2.14. The Member may, at any time, by written notice to GHA Discovery Membership Services, terminate the membership. If the Member does so, all unredeemed awards, benefits and room nights will be forfeited or canceled immediately, and may not be reinstated or transferred.
2.15. All interpretations of these Terms & Conditions shall be at the sole discretion of GHA.
2.16. GHA may engage third party partner companies to provide certain membership benefit services. GHA is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
2.17. GHA Discovery Program benefits and awards may be subject to income or other taxes or duties. Such taxes and all disclosures related thereto are the sole responsibility of the Member.
3. Earning Tier Status
Your membership level is determined by the number of Qualifying Nights stayed at participating Member Brand Hotels. The more frequently you stay at participating Member Brand Hotels, the more generous your GHA Local Experiences and membership awards and benefits become.
3.1. To receive room night credit towards GHA Discovery Program tier status, a Member must be a registered guest, paying a Qualifying Rate and staying overnight at a participating Member Brand Hotel. The list of participating GHA Member Brand Hotels is subject to change without notice, from time to time, in GHA’s sole discretion. In order to receive room night credit for a Qualifying Night, a Member must provide his/her GHA Discovery Program membership number (and proof of identification, if requested) at the time of booking or check-in or check-out. Room night credits and benefits of the Program can only be applied to the Member who is listed on the Member’s profile. If a hotel ceases to be a participating Member Brand Hotel, then all stays after such date will not be eligible to qualify a Member for room night credit, regardless of when the reservation was made.
3.2. New Members begin at GHA Discovery Gold Membership, the entry-level tier. An upgrade of membership level takes place when a Member has accumulated the requisite number of Qualifying Nights required for the next tier level on his or her GHA Discovery Program account within the applicable time frame specified below. Membership level will not be upgraded during a stay. Credit for Qualifying Nights will only be registered on a Member’s membership account once full payment for such Qualifying Nights has been received. It can take up to two (2) weeks after check-out before Qualifying Nights are credited and registered on the Member’s membership account, and the membership level is upgraded. In order to remain at any given tier level, Members must re-qualify for such tier level every year.
3.3. To earn GHA Discovery Platinum Membership, a Member must have stayed at least 10 Qualifying Nights at participating Member Brand Hotels in one calendar year. A "calendar year" is understood to mean January 1st through December 31st of each year.
3.4. To earn GHA Discovery Black Membership, a Member must have stayed at least 30 Qualifying Nights at participating Member Brand Hotels in one calendar year. A "calendar year" is understood to mean January 1st through December 31st of each year.
3.5. Subject to Section 3.2 above, GHA Discovery Platinum Membership or GHA Discovery Black Membership benefits will commence when a Member meets the applicable minimum Qualifying Nights requirement in any calendar year, and will continue through the remainder of such qualifying year and the next succeeding calendar year.
3.6. After achieving Platinum Membership or Black Membership status, if, in the next succeeding calendar year, the Member again meets the applicable minimum Qualifying Nights requirements, then the Member will remain at such membership level for the following calendar year. If, however, in the next succeeding calendar year, the Member does not meet the applicable minimum Qualifying Night requirements to remain at such membership level, then the Member will be downgraded to the respective membership level as described in sections 3.3 and 3.4 at the end of such calendar year.
3.7. Tier credit for the GHA Discovery Program is for individual travel only. Only one GHA Discovery Program Member will receive credit for a Qualifying Night, regardless of the number of Members staying in the room. To receive tier credit, the nights must be booked at a Qualifying Rate. Room nights that were earned prior to enrollment in the Program may not be claimed retroactively and will not be credited to the Member’s membership account.
3.8. No credit toward tier status will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the Member Brand Hotel - irrespective of whether or not the Member's credit card is charged for all or any portion of the reserved stay.
3.9. The Member must reserve the room in its name and must provide its GHA Discovery Program number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted for a room night credit.
3.10. GHA will not grant tier status to a Member based on such Member’s performance or status in any other non-GHA Discovery hotel loyalty programs or other frequent stay or use programs.
4. Program Benefits
4.1. The GHA Discovery Program offers Members three (3) membership status levels based on the number of Qualifying Nights stayed at participating Member Brand Hotels over a calendar year. Program membership status levels are GHA Discovery Gold, GHA Discovery Platinum and GHA Discovery Black.
4.2. If the Member's membership status changes between the time the reservation is made and check-out from the Member Brand Hotel, the benefits granted to the Member during such stay are those that are in effect at the time of check-in.
4.3. GHA Discovery Program Members are granted the following benefits per tier level:
GHA Discovery Gold Membership
GHA Discovery Gold Members benefit from the following complimentary benefits and services during their Qualifying Night stays at participating GHA Member Brand Hotels:
*Complimentary Internet access only applies to daily in-room usage. Not applicable to in-room television Internet service or Member Brand Hotel work centers. Members must be registered guests of the Member Brand Hotel or resort to receive complimentary Internet access. Internet access may be restricted in bandwidth.
GHA Discovery Platinum Membership
In addition to the benefits enjoyed by GHA Discovery Gold Members, GHA Discovery Platinum Members also benefit from the following complimentary benefits and services during their Qualifying Night stays at participating GHA
Member Brand Hotels:
GHA Discovery Black Membership
In addition to the benefits enjoyed by GHA Discovery Platinum Members, GHA Discovery Black Members also benefit from the following complimentary benefits and services during their Qualifying Night stays at participating GHA Member Brand Hotels:
4.4 The 48-Hour Reservations Guarantee and the 24-Hour Reservations Guarantee do not apply during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" are dates determined by the Member Brand Hotels and the GHA Discovery Program from time to time, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year’s Eve. The “Extraordinary Demand Dates” are subject to change or modification at any time, from time to time, in the Member Brand Hotels’ and GHA Discovery Program’s sole discretion.
4.5 It is at the member brand’s sole discretion to provide long-staying guests with a one category upgrade for GHA Discovery Platinum level and a double upgrade for GHA Discovery Black level upgrade. GHA Discovery members staying at residences, apartments and serviced suites are not eligible for earning tier status, tier benefits or credit towards Local Experiences.
5. Earning GHA Local Experiences
5.1. GHA Local Experience awards are issued based on the respective GHA Discovery Program tier status of the Member and according to the following schedule:
5.2. GHA Discovery Program Members can earn an additional GHA Local Experience award each time both of the following apply: (i) they pay a Qualifying Rate and stay overnight at a hotel of a participating GHA Member Brand, and (ii) such Member has not previously stayed at any other hotel of such GHA Member Brand after GHA Discovery Program start date.
5.3. The GHA Local Experience award will be credited to the Member’s account within two (2) weeks of check-out for the applicable stay.
5.4. The level of the GHA Local Experience award earned shall correspond to the level of the Member’s membership at the time of check-in for the Qualifying Night stay which qualified such Member for a GHA Local Experience award. For example, if a Member satisfies the criteria set forth in Section 5.2 above, and has a Platinum Membership at the time of check-in for such stay, then such Member will earn a GHA Local Experience Platinum Level Award, even if, when making the reservation for such stay, the Member only had a Gold Membership.
5.5. No credit toward GHA Local Experiences will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the Member Brand Hotel - irrespective of whether or not the Member's credit card is charged for all or any portion of the reserved stay.
5.6. To earn credit toward GHA Local Experiences, the Member must reserve the room in their name and must provide their GHA Discovery Program number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted toward GHA Local Experiences.
6. Redemption of GHA Local Experiences
6.1. In order to redeem a GHA Local Experience award the Member must comply with these Terms & Conditions. When a GHA Local Experience award is redeemed, the GHA Local Experience award will be deducted from the Member's account.
6.2. GHA Local Experience Awards can only be redeemed and booked in conjunction with an overnight stay at a Qualifying Rate at a participating Member Brand Hotel.
6.3. GHA Local Experiences can only be booked online at www.ghadiscovery.com unless otherwise stated in the individual award’s terms and conditions.
6.4. You may not sell or barter GHA Local Experience awards or redeem GHA Local Experience awards for cash. GHA Local Experience awards have no cash value. You may redeem your GHA Local Experience for the stated award only. All GHA Local Experience awards must be redeemed prior to any stated expiration date.
6.5. GHA Local Experience awards must be redeemed in full and no compensation or credit will be given if only partly used or partially redeemed.
6.6. GHA reserves the right, in its sole discretion, to refuse to honor any altered, changed or expired GHA Local Experience awards.
6.7. GHA may, in its sole discretion, elect not to replace, reissue or credit a GHA Local Experience award, even if lost, stolen or otherwise destroyed.
6.8. GHA Local Experience awards will be void if listed or advertised for sale or auction on the Internet, in newspapers, magazines or by other similar means. GHA and Member Brand Hotels reserve the right, in their sole discretion, not
to honor any GHA Local Experience awards it believes have been resold, transferred or conveyed contrary to this provision.
6.9. GHA Local Experience Black Level Awards may only be available in select markets.
6.10. All GHA Local Experience award redemptions are based upon availability.
6.11. GHA Local Experience award classifications, redemption levels, continued availability and type may change at any time at GHA's sole discretion. Please refer to the GHA Local Experiences section on www.ghadiscovery.com for more information.
6.12. Accrued GHA Local Experience awards do not constitute property of the Member. Accrued GHA Local Experience awards are personal and are not transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.
6.13. All other costs or expenses incurred during a GHA Local Experience are the responsibility of the Member and are not covered by the GHA Local Experience award.
6.14. Members expressly acknowledge and agree that redemption of and participation in a GHA Local Experience is entirely voluntary and that certain GHA Local Experiences may include hazards, risks or potentially dangerous situations. Accordingly, Members expressly acknowledge and agree that under no circumstances shall GHA, GHA Member Brands or Member Brand Hotels be held responsible or liable for any injuries or damages sustained by a Member in connection with such Member’s use of or participation in a GHA Local Experience.
7. Errors and retroactive claims
7.1. If the Member notices that Qualifying Nights eligible for membership tier status credit or GHA Local Experiences award credit have not been properly credited to his or her account within two (2) weeks of the applicable stay, then he or she may request, within six (6) months of such stay (based on the check-out date), that their membership account balance be adjusted.
7.2. In order for the Member to be entitled to a retroactive room night credit, the Member must send the hotel invoice in question along with his or her Membership number to GHA Discovery Membership Services, and the invoice from the stay corresponding to the claim must be in (or must include) the name of such Member.
7.3. If there is an error in crediting a Member’s membership account for Qualifying Nights, the sole remedy available to such Member shall be the crediting or recrediting of such Member’s membership account in an amount no greater than the number of Qualifying Nights at issue. GHA shall have no other liability for any delay, error or failure in the crediting of Qualifying Nights to a Member’s membership account. Specifically, in no event will GHA or any participating Member Brand Hotels be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.
7.4. GHA shall, in no way, be responsible or liable for any incorrect or inaccurate transcription of a Member’s contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
8. Use of Personal Data
In order for the GHA Discovery Program to provide guest recognition it is necessary that we be able to share the information that you provide about yourself through your membership profile, through your stays in hotels or exchanges with travel
partners, through surveys or forms on www.gha.com, through verbal, written or electronic requests for information, and through various other means with other parties. Such information may be used for marketing purposes that you may find useful or otherwise of value, such as particular hotel, brand or programme marketing or other offers. Much of such information and its use, sharing, publication and distribution are also inherent in modern electronic databases and communications, including the Internet, and is beyond the control of GHA.
8.2. GHA Loyalty S.A., a Swiss registered company, is the legal entity responsible with regard to personal data protection. Members of the GHA Discovery Program have the right to obtain information regarding what personal data relating to them is registered with GHA by submitting a written and personally signed request to GHA. Members also have the right to demand that GHA rectify or remove any data concerning the Member that is incorrect or incomplete. Furthermore, the Member may write to the address in Section 9 below at any time and indicate that he/she no longer wishes to receive direct mailings, whereupon all personal data will be deleted when such personal data is no longer necessary for the purpose set out under these Terms & Conditions.
9. Other provisions
9.1. Local deviations to the GHA Discovery Program and membership conditions may apply based on mandatory legislation in the relevant country.
9.2. These Terms & Conditions are governed by and are to be construed under the laws of Switzerland, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other country’s laws. By participating in the GHA Discovery Program, Members irrevocably consent and agree that any dispute arising from or relating to the GHA Discovery Program shall be subject to the exclusive jurisdiction of Swiss courts. Claims may not be resolved through any form of class action.
9.3. By participating in the GHA Discovery Program, Members expressly acknowledge and agree that GHA provides the GHA Discovery Program, these and other materials, and other services and products “as-is” and, to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express, implied or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity, completeness or availability. GHA shall not be responsible for any guarantees, warranties and/or representations made by third party partner companies. Members also agree that GHA does not represent, warrant, or guaranty that the GHA Discovery Program or any such other products and services will be uninterrupted, without omissions or error, or that defects will be corrected or changes implemented. Under no circumstances, including, but not limited to, negligence, shall GHA be liable for any direct, indirect, incidental, special or consequential damages arising out of the GHA Discovery Program, the GHA Local Experiences or any such other products and services, even if GHA or a GHA authorized representative has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to certain Members. If GHA is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid for by you but not received from the entity held liable. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Terms & Conditions are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by GHA to exercise rights granted to GHA hereunder upon the occurrence of any of the contingencies set forth in these Terms & Conditions will not constitute a waiver of such rights upon the reoccurrence of such contingency.
9.4. In case of inquiries regarding the GHA Discovery Program, please contact GHA Discovery Membership Services at:
Toll Free: +1 800 7902200
Direct Dial: +1 402 9526668
GHA Discovery Membership Services
11819 Miami Street - 3rd Floor
Omaha, NE 68164
All of the above information is subject to change.
Please see www.ghadiscovery.com for more information on the GHA Discovery Program.