At The Doyle Collection, we treat the privacy and protection of personal data with the utmost seriousness. Our privacy statement sets out the data protection practices currently in place within the company.
We fully endorse and adhere to the principles of the Irish and UK Data Protection legislation. Specifically, we will:
Obtain and process information fairly.
Keep information only for one or more specified, explicit and lawful purpose.
Use and disclose information only in ways compatible with these purposes.
Keep information safe and secure.
Keep information accurate, complete and up to date.
Ensure that information is adequate, relevant and not excessive.
Retain information for no longer than is necessary for the specified purpose or purposes.
Give a copy of personal data to the individual from whom it was taken on written request.
PERSONAL INFORMATION WE MAY COLLECT
When you access our website or stay in one of our hotels, you may provide us voluntarily with certain information about yourself (“personally identifiable information”) so we are able to provide you with a particular service. Such information may include, but is not limited to, details such as your name, address, telephone number, email address, credit card number, passport number, room preference, names and ages of children, gender and other lifestyle information that will assist us in personalising your stay.
WHY WE COLLECT YOUR PERSONAL INFORMATION
We want to personalise your visit and so we collect Information on the website and throughout your stay to enhance your experience in the following ways:
CONFIRM YOUR HOTEL RESERVATIONS
Email you in advance of your stay to make preparations
Request your evaluation of a hotel via a satisfaction survey
Send you correspondence relating to your hotel stay
Bill your credit card for Advance Purchase Reservations and Advance Deposits
Respond to your customer-service inquiries or requests
Communicate special offers and Doyle Collection news, if you choose to receive such notices
Understand your needs and preferences, maintaining a record so we can better serve
Add to our guest profile information so that you will be remembered no matter where you travel within The Doyle Collection
Meet legal and regulatory requirements
GUEST SATISFACTION SURVEYS
We strive to exceed your expectations and continually improve the quality of our service and experience provided in our hotels. We value your comments and feedback highly. As part of your stay we engage a third party to survey guests by email and request an evaluation of all aspects of your hotel experience. If you do not wish to be contacted for satisfaction surveys, please advise the hotel either at check-in and/or during your stay.
When making a reservation or checking into a hotel, you have the opportunity to opt in to receive periodic communications regarding special promotions and offers from The Doyle Collection. If you have chosen to receive them, you may opt to stop at any time, via the link at the bottom or by contacting The Doyle Collection on firstname.lastname@example.org.
WHEN AND WITH WHOM WE MAY SHARE YOUR INFORMATION
In most cases, the information you provide is added to a local database and then uploaded to a global database for The Doyle Collection. In the course of processing your information, it may be necessary to transfer your information to other hotels within The Doyle Collection, their affiliates and/or third party service providers located in the United States and Europe for the purposes outlined within this Privacy Statement. As a general practice, The Doyle Collection does not sell, rent, or give physical possession of your information to unaffiliated third parties outside The Doyle Collection. The Doyle Collection contractually prohibits the parties that we share with from using personally identifiable information for any purpose other than that specified.
Our website uses the Secure Sockets Layer protocol to protect your online transaction providing communications privacy over the internet preventing tampering or message forgery. Your credit card number is also "one-way" encrypted as it enters our databases. We will take all reasonable care to keep the details of your order and credit card information secure but, unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.
COOKIES USAGE AND STORAGE
We do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. Each cookie we set lasts only for the duration of each visit.