Best Rates Guaranteed
We guarantee that for any hotel reservation made on
doylecollection.com you will not find a room rate publicly
available on the Internet for that same room type better in the
same Doyle Collection Hotel on the same date requested!
If, having made a booking on doylecollection.com, you should
find a lower publically available price, for the same room at the
same hotel, elsewhere on the internet within 24 hours of booking,
we will honour that rate. Terms and conditions apply and are
detailed below.
NB: Claims can only be made online via the lowest rate
application form and must be made within 24 hours of booking.
Terms and conditions
- This offer is valid only to guests who have booked their
hotel room via www.doylecollection.com.
- The Best Guarantee does not apply to rates that are not
generally available to the public over the Internet,
including private rates, rates that are part of a package,
corporate or travel agent rates, conference rates and any rates
that are targeted towards a specific group of individuals and not
the wider public.
- To qualify for the Doyle Collection Internet Price
Promise, you must have (a)obtained a confirmed reservation
and confirmation number by booking through doylecollection.com (b)
located elsewhere on the Internet an available room at a lower room
rate for the same room and bed type in the same Doyle Collection
Hotel for the same dates and (c) e-mailed us your claim
complying in full with the claims procedure below (the "Claim")
within 24 hours of receipt of your confirmed reservation
number.
- If you qualify for the Doyle Collection Internet Price
Promise, we will match the competing Rate for the room reservation
for which you have submitted the relevant Claim. The discount does
not apply to any charges additional to the charge for the room
reservation, including any taxes, service charge, food or drink or
other charges that may be connected with your reservation.
- The availability of the competing rate must be proved by
an acceptable form of evidence. An "acceptable" form of
evidence will be the forwarding to us of an official print screen
or email confirming a reservation by you with the competing website
which offers the lower rate than that on www.doylecollection.com or
such other evidence as Doyle Collection may in its absolute
discretion deem acceptable from time to time. This evidence must be
submitted with your Claim.
How do I Challange the Doyle Collection Price
Guarantee?
- Obtain your confirmation number of the reservation made
on doylecollection.com
- Complete your claim form online and return in full to us. Claim
will be verified and we will endeavour to respond within 48
hours.
- Claim must include the following:
- Full web address of website where the lower rate has
appeared
- Confirmation Reservation number
- The price offered by the competing website
- Proof of the lower rate obtained by the website ( Print
Screen or Reservation details)
- Your Full Contact details, email address & telephone
number.
