The Doyle Collection privacy philosophy
At The Doyle Collection, the privacy and protection of personal
data is treated with the utmost seriousness. Our privacy statement
sets out the data protection practices currently in place within
the company.
Privacy Statement
We fully endorse and
adhere to the principles of the Data Protection Acts 1998 and 2003.
Specifically, we state that we will:
- Obtain and process information fairly.
- Keep it only for one or more specified, explicit and
lawful purpose.
- Use and disclose it only in ways compatible with these
purposes.
- Keep it safe and secure.
- Keep it accurate, complete and up to date.
- Ensure that it is adequate, relevant and not
excessive.
- Retain it for no longer than is necessary for the
purpose or purposes.
- Give a copy of his/her personal data to that individual,
on written request.
Personal Information We May Collect
When
you access our website or stay in one of our hotels, you may
provide us voluntarily with certain information about yourself
(“personally identifiable information”) so we are able to provide
you with a particular service. Such information may include
but is not limited to details such as your name, address, telephone
number, e-mail address, credit card number, passport number, room
preference, names and ages of children, gender and other lifestyle
information that will assist us in personalising your stay.
Why We Collect Your Personal Information
Information we collect on the website and throughout your stay may
be used to enhance your experience in the following ways:
- Confirm your hotel reservations
- E-mail you in advance of your stay to make
preparations
- Request your evaluation of a hotel via a satisfaction
survey
- Send you correspondence relating to your hotel stay
- Bill your credit card for Advance Purchase Reservations
and Advance Deposits
- Respond to your customer-service inquiries or
requests
- Communicate special offers and news of The Doyle
Collection to you, if you choose to receive such notices
- To understand your needs and preferences, maintaining a
record so we can better serve and surprise and delight our
guests
- To add to our guest profile information so no matter
where you travel within The Doyle Collection, you will be
recognised
- To meet legal and regulatory requirements
Guest Satisfaction Surveys
We strive to exceed the expectations of our guests and continually
improve the quality of service and product provided in our
hotels. As such, customer comments and feedback are highly
valued and an essential tool to our business. As part of your
Overall Hotel Stay Experience, we engage a third party to randomly
survey guests and request an evaluation of all aspects of your
hotel stay. These surveys are sent via e-mail. If you
do not wish to be contacted for satisfaction surveys, please advise
the hotel either at check-in, during your stay, or via the link at
the bottom of the survey invitation e-mail you receive. You
may also contact surveys@doylecollection.com.
Marketing Communications
When making a reservation or upon checking into a hotel, you have
the opportunity to opt in to receive periodic communications
regarding special promotions and offers from The Doyle
Collection. If you have chosen to receive them, you may opt
to stop receiving these e-mails at anytime, via the link at the
bottom or by contacting The Doyle Collection on marketing@doylecollection.com.
When and With Whom May We Share Your
Information
In most cases, the information you
provide is added to a local database and then uploaded to a global
database for The Doyle Collection. In the course of processing your
information, it may be necessary to transfer your information to
other hotels within The Doyle Collection, their affiliates and/or
third party service providers located in the United States and
Europe for the purposes outlined within this Privacy Statement. As
a general practice, The Doyle Collection does not sell, rent, or
give physical possession of your information to unaffiliated third
parties outside The Doyle Collection. The parties that
information is shared with are contractually prohibited from using
personally identifiable information for any purpose other than for
the purpose The Doyle Collection specifies.
Security Statement
This site uses the
Secure Sockets Layer protocol to protect your online transaction.
Secure Sockets Layer is a security protocol that provides
communications privacy over the internet. This allows your computer
to communicate with our server in a way that is designed to prevent
tampering or message forgery. Your credit card number is also
"one-way" encrypted as it enters our databases. We will take all
reasonable care to keep the details of your order and credit card
information secure but unless we have been negligent, we will not
be liable for any losses you may suffer as a result of unauthorised
access by a third party to the information transmitted by you when
making reservations at this website.
Cookie Usage and Storage
We do not store
any personal or traceable customer information in the cookies that
we use. Additionally, all our cookie data is encrypted to prevent
third parties from accessing the information they contain. Each
cookie we set lasts only for the duration of each visit.
