Learning and Development

Business Writing Skills

Be it email, social media or a good old-fashioned letter, all written correspondence is a permanent representation of our brand. This course provides our teams with the fundamental skills of business-oriented writing, with a focus on the language most commonly used in the hospitality industry. 

WSET – Level 1 and Level 2

WSET – Level 1 and Level 2

The Wine and Spirit Educational Trust (WSET) is an industry-recognised body that provides training to F&B professionals across the world. Its Level 1 and Level 2 qualifications provide employees with the skills and knowledge for serving wines or preparing cocktails day in, day out.

Proud To Lead

Proud to Lead

Proud to Lead is a 12-month leadership-development programme targeted at our high-performing team members who aspire to a management role. The programme covers such subjects as Personal Productivity; Effective Communication; Leading and Motivating a Team; and Finance and Revenue.

LEAD

LEAD

LEAD is a 12-month leadership-development programme to provide our managers with the essential skills with which to more effectively lead their teams. Among the 14 course modules are Mentoring; Networking; Revenue Management; Interviewing Skills and Talent Management.

Train the Trainer

Train the Trainer

Train the Trainer provides our mentors with the theory and practicalities of designing and implementing meaningful learning to a range of different styles, team members and abilities, ensuring our experts pass on their passion and knowledge in an effective way.

The Language of 5* Service

The Language of 5* Service

Delivering exceptional service is our top priority at The Doyle Collection. This course is about learning the emotional intelligence necessary to interact with guests with genuine warmth and engagement.

Onboarding

On Boarding

A two-day induction given to all new team members within their first few weeks of employment, this course covers everything from the history and culture of The Doyle Collection and employee perks to career developmental opportunities and emotional intelligence, profiling our different types of guests and exploring their cultural values.

English Classes

English Lessons

The Doyle Collection is proud to employ team members from across the globe and offers English lessons to those wishing to improve their English speaking, listening and writing and reading skills.

Systems Training

Systems Training

We use numerous computer software systems; be they bespoke to each hotel or more universal systems, we provide training to ensure staff have the necessary skills to use them with confidence.