Terms & Conditions

Please read the terms and conditions outlined below before using doylecollection.com.

GENERAL TERMS & CONDITIONS

All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability, and may be subject to a minimum stay.

While every effort has been made to ensure the accuracy of all information, The Doyle Collection cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend manifest error in the quoted or booked rates.

ONLINE BOOKINGS

Please note that different terms, conditions and cancellation policies in relation to all online bookings via all The Doyle Collection-branded websites may apply, depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking.

Once your booking is made, you will receive an on-screen confirmation reference number – we recommend you make a note of it, though you will also receive an email outlining your reference number and reservation details. If you prefer we can send your reference number direct to your mobile phone - simply select this option during the booking process.

In the event that you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.

PRE-AUTHORISATION 

Pre-authorisation of a major credit card is required upon check-in. If you cannot provide a credit card, pre-payment for the full value of your stay will be required, payable by either Debit Card or Cash.

An additional pre-authorisation / pre-payment amount will be required if you wish to charge incidentals to your room during your stay.

GROUP BOOKINGS

When booking 10 rooms or more different payment and cancellation policies will apply. For more details contact the hotel directly.

CORPORATE ONLINE

Corporate Online is a service that we offer to Corporate Clients who have approved credit facilities set up with The Doyle Collection. These reservations are assumed to be on a payment on departure basis unless otherwise stated during the booking process by checking the correct box on the reservation screen. All billing instructions provided for a reservation are assumed to be correct and final unless otherwise advised in writing by the booker. In line with The Doyle Collection’s credit handling procedures, separate written authorisation is required for third party credit card charges on all bookings made via the Corporate Online section of the website.

The hotel reservation team will contact all bookers to request required documentation. Reservations will be guaranteed when the requested documents are received.

The Doyle Collection Sales Managers issue login usernames and passwords to Corporate Clients and thereafter that Client is responsible for security and proper use of the account. The Doyle Collection Hotels reserves the right to temporarily or permanently withdraw login facilities from a Corporate Client in the event of a breach of either security or other conditions.

VAT (UK and Ireland only) & TAXES

Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes, the rate for the services provided during the stay will be subject to the new greater or lesser VAT rate as applicable.  Should City tax or equivalent be mandated such tax shall be applied.

NON-PERFORMANCE

If, for reasons beyond the hotel's reasonable control, including, but not limited to, strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disaster, acts of war, acts of God, fires, flood or other emergency conditions, or due to any delay in necessary and essential repairs of the hotel, the hotel is unable to perform its obligations under this agreement, the non-performance is excused and the hotel may terminate the original agreement without further liability of any nature. In no event shall the hotel be liable for consequential damages of any nature, for any reason whatsoever.

GUARANTEED RESERVATIONS

Credit card details are taken at the time of booking for guarantee purposes. By securing your online reservation with a credit card, your room is guaranteed until midnight on the day of arrival, after which the room is released and may be resold. All reservations made on www.doylecollection.com must be guaranteed with a major credit card (Visa, MasterCard, American Express, Diners). In the case of a no show, your credit card will be charged for one night's accommodation.

The AAA Rate at The Dupont Circle is available to AAA and CAA members only. A valid membership card is required upon check-in or the Best Available Rate will apply. The Government Rate at The Dupont Circle is available to Federal Government and State Employees only. Valid Government ID is required upon check-in or the Best Available Rate will apply. These rates are subject to availability and are subject to prevailing sales tax.

ADVANCED PURCHASE RATE

When booking an Advance Purchase Rate your credit card will be charged for the entire stay at the time of booking and the charge is completely non-refundable. A cancellation or change will result in forfeit of the amount charged.

PACKAGES

All packages are available at any Doyle Collection Hotel, subject to room availability. If you book a Stay Longer package and check out early, you will be charged for the full stay.

CANCELLATIONS

Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the hotel will charge one night's accommodation. Please note that some rates (e.g. Advance Purchase and Last Minute Rates) are non-refundable and in the event of a no show, the full charge of the reservation is taken from your credit card.

CHILD POLICY

Two children under 12 may share free with two adults at the following hotels; The Bristol, The Croke Park and The Dupont Circle.

One child under 12 may share free with two adults at the following hotels; The Kensington, The Marylebone, The Bloomsbury and The River Lee

At The Westbury one child under 12 may share with two adults in the same room. This applies from our Deluxe rooms types upwards. There may be a requirement in these room for an extra bed to be provided, an additional charge applies for this service.

PROMOTIONS AND OFFERS

All promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All promotional offers are subject to availability.

SITE USE

Our www.doylecollection.com website and all other Doyle Collection-branded websites are intended to facilitate and manage bookings. The Doyle Collection website is proprietary. It cannot be reproduced, replicated or used other than for viewing Doyle Collection facilities and making and managing reservations.

ELIGIBILITY OF USE

Use of www.doylecollection.com and all Doyle Collection branded websites is restricted to people over the age of 18 who can enter into binding contracts.

PASSWORDS

We urge all our customers to protect their Doyle Collection account passwords and accept responsibility for all account activity that occurs as a result.

LINKS TO THIRD PARTY WEBSITES

There may be links to other sites that we believe may be of interest to you at www.doylecollection.com but we are not endorsing or recommending these sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to, or from, any other website.

JURISDICTION

This contract is governed by the laws of Ireland.

While every reasonable effort has been made to ensure accuracy of information, the content of doylecollection.com (or any other Doyle Collection-branded website), may include technical, typographical or content errors.

Therefore, it is important to refer to the following disclaimer information, before using a Doyle Collection-branded website.

WARRANTY DISCLAIMER

The content of www.doylecollection.com is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. The Doyle Collection also does not warrant the accuracy or completeness of the information, links or graphics found on www.doylecollection.com or any other Doyle Collection-branded website. The Doyle Collection may make changes to the content or policies at any time without prior notice.

LIMITATIONS TO LIABILITY

In no event shall The Doyle Collection or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Doyle Collection-branded website, or any materials or recommendations made by third parties on www.doylecollection.com.

You hereby waive any and all claims against us and our subsidiaries, hotels or affiliates arising out of your use of our websites or any materials or recommendations of any third parties found therein.

PRICING ERRORS

While every effort has been made to ensure the accuracy of all information, The Doyle Collection cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend manifest error in the quoted or booked rates.

REST ASSURED

Guests and team member wellbeing remains our greatest priority. Please click here to see The Doyle Collection ‘Rest Assured Programme’, which details our wide-ranging health and safety protocols. 

TRIPTEASE

Use of Triptease Services: We use third-party analytics services to help understand the way our website visitors use our website. In particular, we may provide a limited amount of your information (such as your room search, email address and name, should you provide these) to the Triptease Group ("Triptease") and utilise Triptease to collect data for analytics purposes when you visit our website to book a stay with us. As our joint data controller, Triptease analyses your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. We may also use Triptease as a medium for communications through live chat or automated messages within our website. Additionally, we may take payments through Triptease's live chat widget Front Desk. Triptease does not retain any payment information and uses the third-party service, PCI-Booking, for such payments. For more information on PCI-Booking use of data see their privacy policy www.pcibooking.net/privacy-policy. For more information on the privacy practices of Triptease please visit www.triptease.com/privacy-policy. Triptease's services are governed by Triptease's terms of use which can be found at https://triptease.com/en/tandc/