Terms & Conditions
GENERAL TERMS & CONDITIONS
All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability, and may be subject to a minimum stay.
While every effort has been made to ensure the accuracy of all information, The Doyle Collection cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend manifest error in the quoted prices.
Please note that different terms, conditions and cancellation policies in relation to all online bookings via all The Doyle Collection-branded websites may apply, depending on the hotel and room or rate type selected. Please read the room rate details that are provided carefully before you make your online booking.
Once your booking is made, you will receive an on-screen confirmation reference number – we recommend you make a note of it, though you will also receive an email outlining your reference number and reservation details. If you prefer we can send your reference number direct to your mobile phone - simply select this option during the booking process.
In the event that you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.
Corporate Online is a service that we offer to Corporate Clients who have approved credit facilities set up with The Doyle Collection. These reservations are assumed to be on a payment on departure basis unless otherwise stated during the booking process by checking the correct box on the reservation screen. All billing instructions provided for a reservation are assumed to be correct and final, unless otherwise advised in writing by the booker. In line with The Doyle Collection’s credit handling procedures, separate written authorisation is required for third party credit card charges on all bookings made via the Corporate Online section of the website.
The hotel reservation team will contact all bookers to request required documentation. Reservations will be guaranteed when the requested documents are received.
The Doyle Collection Sales Managers issue login usernames and passwords to Corporate Clients and thereafter that Client is responsible for security and proper use of the account. The Doyle Collection Hotels reserve the right to temporarily or permanently withdraw login facilities from a Corporate Client in the event of a breach of either security or other conditions.
VAT (UK and Ireland only)
Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes, the costs of the services provided during the stay will be subject to the new greater or lesser VAT rate as applicable.
If, for reasons beyond the hotel's reasonable control, including, but not limited to, strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disaster, acts of war, acts of God, fires, flood or other emergency conditions, or due to any delay in necessary and essential repairs of the hotel, the hotel is unable to perform its obligations under this agreement, the non-performance is excused and the hotel may terminate the original agreement without further liability of any nature. In no event shall the hotel be liable for consequential damages of any nature, for any reason whatsoever.
Credit card details are taken at the time of booking for guarantee purposes. By securing your online reservation with a credit card, your room is guaranteed until midnight on the day of arrival, after which the room is released and may be resold. All reservations made on www.doylecollection.com must be guaranteed with a major credit card (Visa, MasterCard, American Express, Diners). In the case of a no show, your credit card will be charged for one night's accommodation. The AAA Rate at The Dupont Circle is available to AAA and CAA members only. A valid membership card is required upon check-in or the Best Available Rate will apply. The Government Rate at The Dupont Circle is available to Federal Government and State Employees only. Valid Government ID is required upon check-in or the Best Available Rate will apply. These rates are subject to availability and are subject to prevailing sales tax.
ADVANCED PURCHASE RATE
When booking an Advance Purchase Rate your credit card will be charged for the entire stay at the time of booking and the cost is completely non-refundable. A cancellation or change will result in forfeit of the cost of the reservation.
All packages are available at any Doyle Collection Hotel, subject to room availability. If you book a Stay Longer package and check out early, you will be charged for the full stay.
Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the hotel will charge one night's accommodation. Please note that some rates (e.g. Advance Purchase and Last Minute Rates) are non-refundable and in the event of a no show, the full charge of the booking is taken from your credit card.
Two children under 12 may share free with two adults at the following hotels: The River Lee, The Bristol, The Croke Park, The Westbury, and The Dupont Circle.
One child under 12 may share free with two adults at the following hotels: The Kensington, The Marylebone and The Bloomsbury.
PROMOTIONS AND OFFERS
All promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.
Our www.doylecollection.com website and all other Doyle Collection-branded websites are intended to assist in determining availability and booking your hotel reservation. Apart from printing information in connection with your travel, you are not allowed to reproduce, replicate, sell, resell or otherwise exploit these websites unless we provide you with prior written permission to do so.
ELIGIBILITY OF USE
Use of www.doylecollection.com and all Doyle Collection branded websites is restricted to people over the age of 18 who can enter into binding contracts.
We urge all our customers to protect accounts passwords and accept responsibility for all account activity that occurs as a result.
LINKS TO THIRD PARTY WEBSITES
We provide links to other sites that we believe may be of interest to you at www.doylecollection.com but we are not endorsing or recommending these sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to, or from, any other website.
This contract is governed by the laws of Ireland.
While every reasonable effort has been made to ensure accuracy of information, the content of doylecollection.com (or any other Doyle Collection-branded website), may include technical, typographical or content errors.
Therefore, it is important to refer to the following disclaimer information, before using a Doyle Collection-branded website.
The content of www.doylecollection.com is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Doyle Collection also does not warrant the accuracy or completeness of the information, links or graphics found on www.doylecollection.com or any other Doyle Collection-branded website. The Doyle Collection may make changes to the content or policies at any time without prior notice.
LIMITATIONS TO LIABILITY
In no event shall The Doyle Collection or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Doyle Collection-branded website, or any materials or recommendations made by third parties on www.doylecollection.com.
You hereby waive any and all claims against us and our subsidiaries and hotels arising out of your use of our websites or any materials or recommendations of any third parties on our website.
The company and The Doyle Collection reserves the right to cancel contracts based upon incorrect information having been displayed in relation to price or service.
BOOK DIRECT WITH OUR LONDON HOTELS FOR A RESTAURANT & BEVERAGE CREDIT
- One £20 voucher per room, per stay
- Voucher is non transferable and must be used during your stay
- Credit is not valid for room service or for mini-bar purchases
- Not valid for use against breakfast if already included in accommodation package
- Applicable to our London hotels only