Frequently Asked Questions
What time is check in/check out
Check-in is available from 4PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Early check-in is available for DISCOVERY Black and Red Tier Members. See doylecollection.com/loyalty for more information.
Does the hotel provide late check-out?
Late check-out is available until 1PM, on request but is subject to availability.
Late check-out is available until 5PM subject to availability. Please note there is a 50% charge of your room rate for this facility.
Can I arrange for amenities or gifts to be placed in the room?? What do you offer?
The Guest Relations Team would be more than willing to arrange or offer amenities for your stay. Please notify the hotel in advance of your arrival.
Do you have wheelchair accessible rooms?
We have six rooms, which are wheelchair accessible. Please book these in advance due to availability.
Do you have cribs for children?
Yes, cribs are available on request. Please advise the hotel in advance of your arrival for the need for a crib.
Does the hotel provide international adaptors?
Yes, these are available from Reception, subject to availability.
What parking options are available?
We offer valet parking, priced at $55 per night before tax.
Do your rooms come with bathtubs?
None of our standard rooms come with bathtubs. We do have select Suites on Level Nine that come with bathtubs. Please contact the Front Desk Team to note your preference for a Suite reservation.
Does the hotel provide a shuttle service?
The hotel does not provide complimentary shuttle service but you can contact our concierge who can arrange transportation for you.
Is breakfast included?
Breakfast is not complimentary, it is an a la carte menu offering. However, we do offer a Bed & Breakfast package which can be booked online or through our Reservations Team at the hotel.
Are you a pet friendly hotel?
We do welcome dogs weighing less than 50 pounds, only one per room. There is a non-refundable deposit of $100 required.
What COVID-19 health and safety measures do you have in place?
Guest and team member safety is our highest priority. The Doyle Collection Rest Assured Programme details our wide-ranging Health & Safety protocols, informed by best international practice and Government regulations. Everything has been done to ensure your peace of mind. Find out more here