Frequently Asked Questions
What time is check in/check out
Check-in is available from 3PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Early check-in is available upon request and subject to availability. You can contact our Guest Experience Team for assistance.
Does the hotel provide late check-out?
Late check-out is available upon request but is subject to availability. Please note that there may be an additional charge for late check-out. You can inquire with our Guest Experience Team for more information.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Certainly! If you'd like to enhance your stay with special amenities such as a bottle of champagne, a bouquet of flowers, or a room upgrade, our Guest Experience Team would be delighted to assist you. Whether it's a small or grand gesture, we're here to help you create memorable and unique experiences during your stay in London. Please feel free to contact our team for personalized arrangements.
Do you have cribs for children?
Yes, cribs are available on request. To ensure we have a crib prepared for your stay, please inform the hotel in advance of your arrival. Please note that not all rooms are suitable for a crib or extra bed.
What type of room should I book for three adults?
We recommend booking a Deluxe King room category or higher with an extra bed set up to accommodate three adults. To ensure the availability of the extra bed, please notify the hotel in advance of your arrival.
Do you have family rooms?
We offer a Family Studio with two queen beds, as well as a luxury suite and deluxe king that are adjoining, to provide comfortable accommodation options for families.
Do you have wheelchair accessible rooms?
Yes, we have wheelchair-accessible rooms available. If you require one of these rooms, please contact the hotel in advance, and we will ensure your needs are met.
Are pets permitted?
Guide dogs and small, well-behaved dogs are permitted at our hotels. Dogs weighing up to 7 kg are generally accepted, but we also consider factors like breed. Examples of accepted breeds include Miniature Dachshund, Pekinese, Griffon Belge, or Cavalier King Charles.
Does the hotel provide international adaptors?
Yes, international adapters are available from Reception, subject to availability.
Is a reservation for dinner required?
Yes, we strongly recommend making reservations for dinner. You can find more information on dining options on our website.
What is the hotel's policy on bookings in the bar?
We do not take bookings for the 108 Bar; it operates on a first-come, first-served basis. However, parties of more than 8 people are allowed to make a booking.
Does the hotel have a car park and is it included in the rate?
Please note that there is no on-site parking at The Marylebone. However, parking is available at Q Park Cavendish Square, a short walk from the hotel. Guests of the hotel will receive a discount when booking parking at Q Park Cavendish Square in advance of their arrival, please contact our concierge team for details.
What methods of public transport can I take to the hotel?
The closest Underground stations are within walking distance:
- Bond Street: 7 minutes' walk, serving The Central and Jubilee lines.
- Oxford Circus: 11 minutes' walk, serving Bakerloo, Circle, and Victoria Lines.
- Baker Street: 13 minutes' walk, serving Bakerloo, Hammersmith & City, Circle, and Metropolitan lines.
Are tickets for city tours available at the front desk?
Yes, you can purchase tickets for city tours from our Concierge Desk.
What is the distance to the city centre?
Our hotel is conveniently located just a 10-minute walk from the city centre.
How far is the hotel from the airport in a taxi?
Here are approximate taxi travel times to the hotel from various airports:
- Heathrow: Approximately 45 to 60 minutes.
- Gatwick: Approximately 90 minutes.
- Stansted: Approximately 90 minutes.
- Luton: Approximately 90 minutes.
- City: Approximately 45 to 60 minutes.
- Southend: Approximately 120 minutes.
Do you sell gift vouchers/gift cards?
Yes, we offer the option to purchase gift vouchers and gift cards. You can buy e-vouchers online or acquire physical gift cards directly from the hotel, either in person or by phone. More details can be found here.