Frequently Asked Questions
What time is check in/check out
Check-in is available from 3PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Does the hotel provide late check-out?
Late check-out is available until 2PM, on request but is subject to availability. Please note there may be a charge of your room rate for this facility.
Can I arrange for amenities or gifts to be placed in the room?? What do you offer?
The Guest Relations Team would be more than willing to arrange or offer amenities for your stay. Please notify the hotel in advance of your arrival.
Do you have cribs for children?
Yes, cribs are available on request. Please advise the hotel in advance of your arrival for the need for a crib.
What type of room Should I book for three adults?
We suggest from a Deluxe room category upwards with an extra bed set up.
Do you have family rooms?
We have one Family Studio with two queen beds, interconnecting rooms with both Deluxe and Luxury Suites.
Do you have wheelchair accessible rooms?
Yes, we have rooms which are wheelchair accessible.
Please contact the hotel in advance should you require one of these rooms.
Are pets permitted?
Pets are not permitted with the exception of guide dogs.
Does the hotel provide international adaptors?
Yes, these are available from Reception, subject to availability.
What are the restaurant & bar opening hours and booking policies?
Mon-Fri 6.30am – 10.30pm
Sat 7am – 10.30pm
Sun 7am – 9.30pm
Bookings highly recommended
Mon-Fri 7am – Residents: 1am Non-residents: 12am
Sat 7am – Residents: 1am Non-residents: 12am
Sun 7am – Residents: 12am Non-residents: 11pm
Is a reservation for dinner required?
Yes, reservations are strongly suggested for dinner.
What is the hotel's policy on bookings in the bar?
We do not take bookings in for the 108 Bar, we operate on a first come first serve basis. Parties of more than 8 pax are allowed to make a booking.
Does the hotel have a car park and is it included in the rate?
There is no car park in the hotel.
What methods of public transport can I take to the hotel?
The closest Underground stations are Bond Street (7 mins walking) serving The Central and Jubliee lines. Baker Street (13 mins walking) serving Bakerloo, Hammersmith & City, Circle and Metropolitan lines.
Are tickets for city tours available at the front desk?
Yes, tickets are available from the Concierge Desk
What is the distance to the city centre?
10 minute walk
How far is the hotel from the airport in a taxi?
Heathrow – 45 to 60 min approx
Gatwick – 90 min approx
Stansted – 90 min approx
Luton – 90 min approx
City – 45 to 60 min approx
Southend – 120 min approx