Frequently Asked Questions
What time is check in/check out
Check-in is available from 3PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Upon request but is subject availability. Please note there may be a charge of your room rate for this facility.
Does the hotel provide late check-out?
Late check-out is available until 2PM, on request but is subject to availability. Please note there may be a charge of your room rate for this facility.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
The Guest Relations Team would be more than willing to arrange or offer amenities for your stay. Please notify the hotel in advance of your arrival.
Do you have cribs for children?
Yes, cribs are available on request. Please advise the hotel in advance of your arrival for the need for a crib. We also provide extra beds /rollaway beds at a price of £35 a night.
What type of room should I book for three adults?
We suggest a Family room.
Do you have family rooms?
Do you have wheelchair accessible rooms?
Yes, we have rooms which are wheelchair accessible.
Please contact the hotel in advance should you require one of these rooms.
Are pets permitted?
Pets are not permitted with the exception of guide dogs.
Small, well-behaved dogs are welcome if booking our It’s a dog's life at The Kensington package.
Does the hotel provide international adaptors?
Yes, these are available from Reception, subject to availability.
What are the restaurant & bar opening hours and booking policies?
Mon-Fri 6.30am - 10.30am
Sat - Sun & Bank holidays 7am - 11am
Lunch: 12 noon - 3pm
Dinner: 5pm – 10.30pm
Mon-Sun 4pm - 11pm
Is a reservation for dinner required?
Yes, reservations are strongly suggested for dinner but we do welcome walk-ins too.
What is the hotel's policy on bookings in the bar?
K Bar operates on first come first serve basis.
Does the hotel have a car park and is it included in the rate?
The hotel does not have a car park. Parking is on a meter at the front of the hotel, alternatively there is a car park in the vicinity of the hotel. The prices are £50 approximately per 24hours stay.
What methods of public transport can I take to the hotel?
The closest Underground station is South Kensington and Gloucester Road serving the Circle, District and Piccadilly lines.
Are tickets for city tours available at the front desk?
Yes, tickets are available from the Concierge Desk
What is the distance to the city centre?
How far is the hotel from the airport in a taxi?
60 minutes to London City Airport
40 minutes to Heathrow Airport
70 minutes to Gatwick Airport
80 Minutes to Stansted Airport
70 Minutes to Luton
90 Minutes to Southend
Do you sell gift vouchers/gift cards?
Yes, e-vouchers can be purchased online or physical gift cards can be purchased directly from the hotel, in person or by phone. Details can be found here