Frequently Asked Questions
What time is check in/check out
Check-in is available from 3PM. Check-out is by 12PM.
Does the hotel provide early check-in?
Early check-in is available upon request and subject to availability. Please note that an additional a charge may apply.
Does the hotel provide late check-out?
Late check-out is available until 2PM, upon request and subject to availability. Please note that an charge may apply.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Yes, our Guest Relations Team can arrange special amenities for your stay. Please contact the hotel in advance to discuss options.
Do you have cribs for children?
Yes, cribs are available on upon request. Please advise notify the hotel in advance, as of your arrival about the need for a crib, and kindly note that not all rooms can accommodate are suitable for a crib or extra bed.
What type of room should I book for three adults?
We recommend booking a Deluxe King room category or upwards with a rollaway bed available on request. Rollaway beds are complimentary for children aged 12 and under. For guests aged 13 and older, a £70 per night charge applies.
Do you have family rooms?
Yes, we offer family-friendly accommodations.
Do you have wheelchair accessible rooms?
Are pets permitted?
Yes, we are a pet friendly hotel, with a daily pet fee of £50.
Does the hotel provide international adaptors?
Yes, international adaptors are available from reception, subject to availability.
What are the restaurant & bar opening hours and booking policies?
For full details on dining hours and policies, please visit our dining page.
Is a reservation for dinner required?
Yes, reservations are strongly recommended, though we do accommodate walk-ins when possible.
What is the hotel's policy on bookings in the bar?
No, K Bar operates on first come first serve basis.
Does the hotel have a car park and is it included in the rate?
The hotel does not have on-site car park. Metered parking is available in front of the hotel, and valet parking is available for £70 per night.
What methods of public transport can I take to the hotel?
The closest Underground station is South Kensington and Gloucester Road both serving the Circle, District and Piccadilly lines.
Are tickets for city tours available at the front desk?
Yes, tickets are available from the concierge desk
What is the distance to the city centre?
The hotel is 2 miles from central London.
How far is the hotel from the airport in a taxi?
60 minutes to London City Airport
40 minutes to Heathrow Airport
70 minutes to Gatwick Airport
80 Minutes to Stansted Airport
70 Minutes to Luton Airport
90 Minutes to Southend Airport
Do you sell gift vouchers/gift cards?
Yes, e-vouchers can be purchased online, and physical gift cards are available and can be purchased directly from the hotel, in person or by phone. Details can be found here
Who owns The Kensington hotel in London?
The Kensington hotel is owned and operated by The Doyle Collection, a privately owned Irish family-run hotel group, known for its distinctive collection of luxury and boutique hotels.
How many stars is The Kensington hotel?
The Kensington is a five-star luxury hotel in the heart of South Kensington, London.
Does The Kensington offer Afternoon Tea?
Yes, The Kensington offers an exquisite afternoon tea service in London, available daily (from 12pm to 4pm) in The Drawing Room.
Bookings can be made over the phone or online. For reservations, click here.
Do you sell gift vouchers/gift cards?
Afternoon tea prices at The Kensington hotel vary per season. Please refer to the latest menus, found here.
Is there a dress code for Afternoon Tea at The Kensington?
We do not have a strict dress code, though we recommend smart casual attire to match the stylish setting.
However, if you feel like dressing up, then an occasion as timeless and special as afternoon tea at The Kensington is certainly a wonderful excuse to do so!
What kind of breakfast is served at The Kensington hotel?
Breakfast is served in our Town House restaurant which offers a perfect mix of light fare and elevated classics. From coconut yoghurt with homemade granola to The Kensington’s Full English with bubble and squeak, our menu caters to every mood and appetite.
Additionally, we are happy to offer suitable alternatives to accommodate allergies and dietary preferences.
What time is breakfast served at The Kensington hotel?
Breakfast is served in the Town House restaurant:
Monday to Friday 7:00AM to 10:30AM
Saturday and Sunday 7:00AM to 11:00AM
Does The Kensington hotel have a restaurant on site?
The Kensington hotel has several acclaimed dining venues on site. Town House offers modern British cuisine with seasonal specials, available all day. The Drawing Room provides an elegant setting for a morning coffee, light lunch or decadent afternoon tea. Nestled at the hotel’s core is The K Bar, known for its sophisticated interiors and innovative hand-crafted cocktails as well as its extensive wine list.
How much does it cost to stay at The Kensington hotel?
Rates at The Kensington hotel vary by season and availability, but we recommend guests book directly on our website for the best rate guarantee. For special member rates and other benefits, we invite you to join our Doyle DISCOVERY Loyalty Programme. Learn more here.
How much does an extra bed for a child cost at The Kensington hotel?
At The Kensington, rollaway beds are complimentary for children aged 12 and under. For guests aged 13 and older, a £70 per night charge applies for an extra bed.
Does The Kensington hotel offer an airport shuttle service?
To arrange an airport shuttle service or private chauffeur from The Kensington, please reach out to our concierge team by phone +44 20 7589 6300 or via email Kensington_Concierge@doylecollection.com
Does The Kensington hotel have a spa or swimming pool?
Guests of The Kensington can enjoy a wide range of in-room treatments delivered by London Serenity's experienced therapists. Learn more about available spa treatments and services, here or contact the concierge team to learn more.
Is there a gym available at The Kensington hotel?
The Kensington hotel in London features a state-of-the-art, 24-hour gym and fitness centre, located on the basement level of the hotel. The gym is complimentary for use by all hotel guests and fully equipped with a range of gym equipment.
Do any of the rooms or suites at The Kensington hotel have a bathtub?
Yes, several of our luxury rooms and suites in London include a bathtub at The Kensington. Please enquire with the hotel to learn more.
Do any of the rooms or suites at The Kensington hotel have a bathtub?
Our Signature Suites, The Kensington and The Knightsbridge, feature a private balcony. Please enquire with The Kensington team to learn more.
How do I book two adjoining rooms at The Kensington hotel in London?
To book an adjoining room at The Kensington, please enquire with the hotel directly.
What attractions are near The Kensington hotel in London?
The Kensington is located in the heart of London’s cultural quarters, home to some of the city’s most iconic museums and institutions including the V&A Museum, Natural History Museum and Royal Albert Hall. An official partner of the V&A, The Kensington offers hotel guests premium access to special exhibits including the new, groundbreaking Cartier show and the upcoming Marie Antoinette Style.
Additionally, with London’s most beautiful green spaces at our doorstep, guests interested in nature and outdoor activities will love The Kensington. From touring Kensington Gardens to picnics in Hyde Park and boat rides on The Serpentine, this corner of the city is picturesque year-round.
What attractions are near The Kensington hotel in London?
Yes, The Kensington has both an exceptional concierge team, led by our Head Concierge, a member of Les Clefs d’Or, as a guest services team dedicated to ensuring your stay is nothing short of extraordinary. For suggested activities, view our Luxury Concierge Experience page.
Does The Kensington hotel offer an in‑house laundry or dry-cleaning service?
Yes, The Kensington are happy to arrange laundry and dry-cleaning services.
Please enquire at reception during your visit to learn more.
Does The Kensington hotel offer luggage storage?
Yes, guests of The Kensington are welcome to leave their luggage with our concierge or reception team for secure storage before they check in or after they check out.
Does The Kensington hotel offer a room turndown service?
The Kensington does offer a room turndown service, and guests are welcome to share their time preferences to ensure an optimal experience.
Does The Kensington hotel have a wedding venue?
The Kensington hotel does offer wedding events services for intimate parties. From a celebratory dinner party to lively cocktail receptions, our dedicated events team will help make your vision a reality.
Please enquire via email to learn more: london_events@doylecollection.com
What is the capacity for the wedding venue at The Kensington hotel?
Does The Kensington have meeting rooms and event spaces?
Yes, we have versatile spaces for both corporate meetings and private dining as well as social events and parties at The Kensington. Enquire with our events team via email: london_events@doylecollection.com
Is free Wi-Fi available at The Kensington hotel?
Complimentary Wi-Fi service is available throughout The Kensington hotel.
